A client was told this morning that a breast biopsy is positive for cancer. That afternoon the client tells the nurse, "The pathologist must have mixed up the slides. I feel fine and nobody in my family has ever had cancer." Which stage of grief is the client showing, and what is the best nursing response?
- AAnger. Tell the client that it is normal to be upset and offer to call the chaplain
- BDenial. Stay with the client and let her talk without arguing about the result
- CBargaining. Explain that the lab has quality checks and the result is correct
- DAcceptance. Begin teaching about treatment options right away
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Answer: B
Refusing to believe a diagnosis hours after hearing it is denial, which is a normal first response and a form of protection while the news sinks in. The nurse supports the client by being present and listening, not by forcing the fact.
Why the others are wrong
Nothing in the statement shows anger or a deal being offered, so A and C name the wrong stage, and C also argues with the client. Acceptance is not present, and teaching about treatment before the client can take in the diagnosis will not be retained.